Terms of Service

These terms and conditions apply to all cleaning services provided by Home Clean Service ApS (CVR 46336720), Valby Langgade 216 st.tv, 2500 Valby, Denmark, to consumers located in Denmark. By placing a booking, you agree to the terms below.

1. Booking & Confirmation

• A booking is confirmed once payment is received and a confirmation is sent by email or message.
• Please provide the correct address in the Copenhagen area, access details (keys, codes, entry instructions), and the service type when booking. Incorrect or missing information may delay or cancel the service.
• Our services are performed exclusively in Denmark, primarily in Greater Copenhagen.

2. Rescheduling & Cancellation (commercial policy)

• You may cancel or reschedule at least 48 hours in advance at no charge.
• Late cancellations (< 48 hours) incur a 50% fee.
• Same-day cancellations or no-shows are charged 100%.
• See full details in our Reschedule Policy.

3. Pricing & Payment

• Unless stated otherwise, all prices include VAT (moms), cleaning materials and equipment.
• A fixed transport and booking fee of 100 DKK is added to each booking to cover travel and parking in Copenhagen. This is shown before you complete your booking.
• Payment is due upon booking or within the time agreed on the invoice. Late payment may suspend future services.
• For subscriptions or recurring services, your chosen payment method may be charged automatically on the due date.
• Private customers may be eligible for servicefradrag on the labour cost of home cleaning. See our Servicefradrag page.

4. Access to the Property

If our team cannot access the property within 15 minutes of arrival (locked door, no key, no answer), the visit will be considered a no-show and charged in full.

5. Client Responsibilities

Clients must ensure a safe, hazard-free environment for our team to perform their work.

Please inform us in advance of any fragile, valuable or delicate items (for example artwork, antiques, lamps, untreated wood or special textiles), or move them somewhere safe before the visit. If you prefer that we do not touch or clean around a specific item, simply tell us and we will leave it untouched.

Where a surface or material is already damaged, unstable, insecurely mounted or requires a specialist treatment we have not been informed about, this is taken into account when assessing any claim. This does not exclude our responsibility for damage caused by our own work — see Section 11 and our Damage & Breakage Policy.

6. Scope of Cleaning

Our standard cleaning includes general surfaces, floors, bathroom, and kitchen areas.

Deep cleaning tasks (e.g. inside oven/fridge, limescale on walls, interior cabinets, balcony, window exteriors) must be booked separately.

7. Service Quality & Complaints

• If the cleaning is not as expected, notify us within 24 hours of the service and we will assess a re-clean or another fair solution.
• This satisfaction policy is in addition to your legal rights as a consumer.
• Damage to property is handled separately under Section 11 and our Damage & Breakage Policy, which allows 72 hours for reporting.

8. Right of Withdrawal (EU/EEA Consumers)

If you are a consumer residing in the EU/EEA, you have the legal right to withdraw from a distance service contract within 14 days without giving any reason.

• The withdrawal period expires 14 days after the day the contract is concluded (i.e., when you place the booking and receive our confirmation).
• To exercise your right, inform us by a clear statement (e.g., email). You may use the Model Withdrawal Form below, but it is not mandatory.

Contact for withdrawal:
Email: support@homecleancph.com
Phone/WhatsApp: +45 91 62 83 99
Address: Valby Langgade 216, st.tv - 2500 Valby

We will reimburse all payments received from you without undue delay and no later than 14 days from the day we are informed of your decision. Refunds are made using the same means of payment used for the initial transaction, unless you agree otherwise.

9. Early Performance Within the Withdrawal Period

If you want us to start providing the service before the 14-day withdrawal period ends, you must give your express request during checkout and acknowledge that:

• If you withdraw after we have started, you must pay a proportionate amount for the service already performed up to the time you informed us of the withdrawal; and
• If the service is fully performed, you lose your right of withdrawal.

10. Relationship with Our Reschedule/Cancellation Policy

The statutory 14-day right of withdrawal applies as described in Sections 8–9. After the withdrawal period has expired, or if you have waived/used it (for example by requesting early performance that is fully completed), our commercial reschedule/cancellation policy in Section 2 applies.

11. Liability & Damage

• We hold business liability insurance (erhvervsansvarsforsikring). We take responsibility for damage to your property caused by our work, as set out in our Damage & Breakage Policy.
• Please report any damage as soon as you notice it and within 72 hours of the service, with photos and your order number, so we can review the case while the visit is recent.
• Compensation is based on repair, or on the documented market value of an equivalent item taking age and condition into account. Sentimental value cannot be compensated.
• We are not liable for indirect or consequential loss (for example loss of rental income, accommodation costs, lost working time or loss of profit), unless mandatory law provides otherwise.
• Nothing in these terms limits your mandatory rights as a consumer under Danish law.

12. Klarna / Pay-Later (if offered)

If you choose a pay-later method (e.g., Klarna), your use of that method is also governed by the provider’s terms and eligibility criteria. Any financing costs or late fees are between you and the provider. This does not affect your statutory rights.

13. Complaints & Dispute Resolution

You can always contact us at support@homecleancph.com. If we cannot resolve your complaint, consumers in Denmark may use the official complaints portal:

Nævnenes Hus – Mæglingsteamet for Forbrugerklager
Submit via Klageportalen.

14. Privacy & Cookies

Your personal data is processed according to our Privacy Policy and Cookie Policy. You can change your cookie preferences at any time via the “Change cookie settings” link or widget on our website.

15. Governing Law & Venue

These terms are governed by Danish law. Mandatory consumer protection rules still apply. Any disputes may be brought before the competent Danish courts.

16. Changes

We may update these terms from time to time. The version active when you place your booking applies to that booking.

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Model Withdrawal Form (EU)

(complete and return this form only if you wish to withdraw from the contract)

— To: Home Clean Service ApS (CVR 46336720)
  Valby Langgade 216, st.tv - 2500 Valby
  Email: support@homecleancph.com

— I/We hereby give notice that I/we withdraw from my/our contract
  for the provision of the following service:
  ....................................................................

— Ordered on (booking date): .........................................

— Name of consumer(s): ...............................................
— Address of consumer(s): ............................................
— Phone/Email: .......................................................

— Signature of consumer(s) (only if this form is notified on paper): ______________
— Date: __________________