GDPR Compliance
GDPR Compliance
At Home Clean CPH, we are committed to protecting your personal data and respecting your privacy in accordance with the EU General Data Protection Regulation (GDPR) and the Danish Data Protection Act (Databeskyttelsesloven).
You can use the tools below to exercise your data protection rights, including rectifying, accessing, downloading, or deleting your personal data.
For more information, please see our [Privacy Policy]and [Terms of Service]
Data Rectification
If any of your personal data is incorrect or incomplete, you can update your account information using the link below.
🔗 Edit your account information
Data Portability
You can use the link below to download a copy of all personal data that we store and process about you.
🔗 Download your personal data
Access to Personal Data
You can request a report that includes all personal information we hold about you by clicking the link below.
🔗 Request a personal data report
Right to Erasure (“Right to be Forgotten”)
If you would like us to permanently delete your personal and other data from our system, you can submit a deletion request using the link below.
Please note that this process will also delete your account, and you will no longer be able to access or use it afterward.
🔗 Request personal data deletion
Contact Us
If you have any questions about how we process your data, please contact us at:
📧 support@homecleancph.com
You can also contact the Danish Data Protection Agency (Datatilsynet) regarding any concerns:
📍 Carl Jacobsens Vej 35, 2500 Valby, Denmark
Data Rectification
You can use the link below to update your account data if it is not accurate.
Data Portability
You can use the links below to download all the data we store and use for a better experience in our store.
Access to Personal Data
You can use the link below to request a report which will contain all personal information that we store for you.
Right to be Forgotten
Use this option if you want to remove your personal and other data from our store. Keep in mind that this process will delete your account, so you will no longer be able to access or use it anymore.
Here you can find some of the most frequently asked questions:
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At what time do we carry out a general cleaning of a home, office or store?
Usually we do it in the course of a morning or an afternoon depending on the tasks to be carried out and the size of the house.
How many people come to perform cleaning services?
We do it with a number of two people for each cleaning, so that none of us is cleaning for more than 4 hours in a row, since we consider that these are the optimal hours in which we as cleaners can do our best and offer the most detailed cleaning and deep.
What is the procedure to hire a cleaning service?
You can contract our services directly here on our website by selecting the service you want, the time you need and the frequency with which you want it or you can also get in touch with us via Mail, Whatsapp or online chat, we arrange your service at the time that suits you best to assess everything you want to do and thus offer you the best possible price without any kind of commitment. From the acceptance, we specify the date and time that best suits you to perform the cleaning service.
What cleaning products and utensils are used? Are they included in the price?
The cleaning products we use are industrial products adapted for each type of cleaning, presenting a reduced aggressiveness with the materials, being neutral and liquid detergents. We avoid using acid or abrasive materials.
The utensils that we commonly use in cleaning are: vacuum cleaner, mop, broom, dustpan, rags and brushes.
And Yes, everything is included in the price.
Is it necessary for you to be in the house while we perform the cleaning service?
In the cleanings as you prefer, if you want to be at home while we do your contracted service we do not see any type of problem, or if for work or different reasons you cannot be at home, we will do the same job, some people choose to leave us the copy of your key or give us the code to enter and do our job. We understand that each client is different and must have a personalized treatment, and what better way than that we can work according to their needs or changes that they may have during the course of the contracted cleaning.
What can't we clean?
In general, we clean all areas of your home except those areas or objects that may present an accident risk for people, or breakage or damage to the objects or homes themselves.
If I'm on a budget, can I request a light cleaning?
If this is the case, tell us when you contact us, and so we can tell you if it is viable based on the service you request, if it is possible to do so while respecting our minimum quality standards.
How is payment for services made?
Payment will be 100% in full here on our website or through the mobilpay application once you have chosen your service. Once the payment is made, the date and time you have requested here on the website will be blocked.
We have different payment methods, which our website offers you on the payment screen.