Privacy policy

1. Introduction

At Home Clean Service ApS, we take your privacy seriously. This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website or use our services, in accordance with the EU General Data Protection Regulation (GDPR) and the Danish Data Protection Act (Databeskyttelsesloven).

This policy applies to our websites homecleancph.com and homeclean.dk, and to the services we deliver. Non-essential cookies are only used where you have given your consent, which you can withdraw at any time.

2. Data Controller

Home Clean Service ApS
CVR: 46336720
Valby Langgade 216, st.tv
2500 Valby, Denmark
Email: support@homecleancph.com
Phone: +45 91 62 83 99
Websites: homecleancph.com and homeclean.dk

3. Cookies

Our website uses cookies to ensure functionality, analyse traffic and improve your experience. A cookie is a small text file stored on your device to recognise it, remember preferences and compile statistics.

Essential cookies are needed for the site to work. Analytics and marketing cookies are only set with your consent, and you can change or withdraw that consent at any time via the cookie settings on our website. You can also delete or block cookies in your browser settings.

Learn more in our Cookie Policy.

4. Personal Data We Collect

We collect and process personal data when you:

• Visit our website (via cookies and analytics tools)
• Fill out forms or make a booking
• Subscribe to our newsletter
• Contact us via email, phone or WhatsApp

We may process the following types of data:

• Technical data (IP address, browser type, operating system, device ID)
• Usage data (pages visited, actions on site, time spent)
• Contact data (name, address, phone number, email)
• Service data (service address, access instructions, booking history and notes needed to deliver the cleaning)
• Transaction data (payment method, invoice details)

We only collect information that is relevant for the purpose of providing our services.

5. Legal Basis for Processing

We process your personal data under the following legal bases (GDPR Article 6):

• (b) Contract performance – to deliver cleaning services and manage your bookings.
• (c) Legal obligation – to comply with accounting and tax laws.
• (f) Legitimate interests – to improve our services, ensure website security and manage client relationships.
• (a) Consent – for newsletters and non-essential cookies.

6. Purpose of Data Processing

• Managing bookings and delivering cleaning services
• Communicating with you (email, phone, SMS, WhatsApp)
• Processing payments and issuing invoices
• Sending optional newsletters or promotional content (only with consent)
• Improving our website and marketing relevance

7. Data Storage and Retention

We retain your personal data only as long as necessary for the purpose collected or to comply with legal obligations.

• Accounting and payment records: kept for 5 years from the end of the financial year, as required by the Danish Bookkeeping Act (bogføringsloven).
• Access details (keys, codes, entry instructions): deleted when the service relationship ends.
• Marketing data: deleted upon withdrawal of consent.
• Website analytics data: typically retained for 26 months.

When data is no longer needed, it is securely deleted or anonymised.

8. Data Sharing and Transfers

We may share data with trusted third parties who assist in operating our business, including:

• IT and web hosting providers
• Payment processors
• Accounting and payroll systems
• Marketing and analytics tools (e.g. Google Analytics, Meta Ads)

All partners act as data processors and process your data only on our behalf under GDPR-compliant agreements. We do not sell or rent your data to third parties.

Data may be transferred outside the EU/EEA only where adequate protection is ensured, for example through an adequacy decision or the European Commission’s Standard Contractual Clauses (SCCs).

9. Security Measures

We use appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure or destruction. Examples include encryption, secure servers, limited employee access and regular data protection reviews.

10. Your Rights

You have the following rights under the GDPR:

• Access – request a copy of your personal data.
• Rectification – correct inaccurate or incomplete data.
• Erasure – request deletion (“right to be forgotten”).
• Restriction – limit processing under certain circumstances.
• Data portability – receive data in a machine-readable format.
• Objection – to processing based on legitimate interests or direct marketing.
• Withdrawal of consent – at any time for marketing or cookies.

To exercise your rights, contact us at support@homecleancph.com. We respond without undue delay and in any event within one month of receiving your request.

11. Complaints

If you believe your data has been processed unlawfully, you have the right to file a complaint with the Danish Data Protection Agency (Datatilsynet):

Carl Jacobsens Vej 35, 2500 Valby, Denmark
Website: www.datatilsynet.dk
Phone: +45 33 19 32 00

12. Updates to This Policy

We may update this Privacy Policy from time to time to reflect legal, technical or operational changes. The latest version will always be available on our website.