Privacy policy

Introduction

When you visit our website, information is collected about you, which is used to customize and improve our content and to increase the value of the advertisements displayed on the site. If you do not want information to be collected, you should delete your cookies (see instructions) and refrain from further use of the website. Below we have elaborated on which information is collected, its purpose and which third parties have access to it.

Cookies

The website uses "cookies", which are text files that are stored on your computer, mobile phone etc. accordingly for the purpose of recognizing it, remembering settings, performing statistics and targeting ads. Cookies cannot contain harmful code such as virus.

It is possible to delete or block cookies. See instructions: http://minecookies.org/cookiehandtering

If you delete or block cookies, advertisements may become less relevant to you and appear more frequently. You may also risk that the website does not function optimally and that there is content that you cannot acces.

Personal information

In general

Personal information is all kinds of information that can be attributed to you to one extent or another. When you use our website, we collect and process a number of such information. This happens e.g. by general access to content if you sign up for our newsletter, participate in competitions or surveys, register as a user or subscriber, otherwise use services or make purchases via the website.

We typically collect and process the following types of information: A unique ID and technical information about your computer, tablet or mobile phone, your IP number, geographic location, and which pages you click on (interests). To the extent that you give explicit consent to this and enter the information yourself, the following are also processed: Name, telephone number, e-mail, address and payment information. This will typically be in connection with creating a login or when making a purchase.

Security

We process your personal data securely and confidentially in accordance with applicable legislation, including the Personal Data Regulation and the Data Protection Act.
Your information will only be used for the purpose for which it was collected and will be deleted when this purpose has been fulfilled or is no longer relevant.
We have taken technical and organizational measures against your information being accidentally or illegally deleted, published, lost, degraded or coming to the knowledge of unauthorized persons, misused or otherwise processed in violation of the law.

Purpose

The information is used to identify you as a user and show you the ads that are most likely to be relevant to you, to register your purchases and payments, and to be able to provide the services you have requested, such as e.g. to send a newsletter. In addition, we use the information to optimize our services and content.

Period of storage

The information is kept for the period of time permitted by law and we delete it when it is no longer necessary. The period depends on the nature of the information and the background for storage. It is therefore not possible to specify a general time frame for when information is deleted.

Disclosure of information

Data about your use of the website, which advertisements you receive and possibly clicks on, geographic location, gender and age segment, etc. are passed on to third parties to the extent that this information is known. You can see which third parties are involved in the section on "Cookies". The information is used for advertising targeting.

We also use a number of third parties to store and process data. These only process information on our behalf and may not use it for their own purposes.

Dissemination of personal data such as name and e-mail etc. will only take place if you give consent to it. We only use data processors in the EU or in countries that can provide your information with sufficient protection.

Insights and complaints

You have the right to be informed of which personal data we process about you in a common format (data portability). You can also object to the use of information at any time. You can also revoke your consent for information about you to be processed. If the information processed about you is incorrect, you have the right to have it corrected or deleted. Inquiries about this can be made to: Support@homecleancph.com. If you want to complain about our processing of your personal data, you also have the option of contacting the Norwegian Data Protection Authority .
If you no longer wish for us to process your personal data or for us to limit the processing of your personal data, you can also send us a request to this effect to the above-mentioned e-mail address.

Publisher:

The website is owned and published by:

Dagmarhaven 28, 2.1.
 2665 - Vallensbæk Strand
Telephone: +45 91628399
Email: support@homecleancph.com

Here you can find some of the most frequently asked questions:

At what time do we carry out a general cleaning of a home, office or store?

Usually we do it in the course of a morning or an afternoon depending on the tasks to be carried out and the size of the house.

How many people come to perform cleaning services?

We do it with a number of two people for each cleaning, so that none of us is cleaning for more than 4 hours in a row, since we consider that these are the optimal hours in which we as cleaners can do our best and offer the most detailed cleaning and deep.

What is the procedure to hire a cleaning service?

You can contract our services directly here on our website by selecting the service you want, the time you need and the frequency with which you want it or you can also get in touch with us via Mail, Whatsapp or online chat, we arrange your service at the time that suits you best to assess everything you want to do and thus offer you the best possible price without any kind of commitment. From the acceptance, we specify the date and time that best suits you to perform the cleaning service.

What cleaning products and utensils are used? Are they included in the price?

The cleaning products we use are industrial products adapted for each type of cleaning, presenting a reduced aggressiveness with the materials, being neutral and liquid detergents. We avoid using acid or abrasive materials.
The utensils that we commonly use in cleaning are: vacuum cleaner, mop, broom, dustpan, rags and brushes.

And Yes, everything is included in the price.

Is it necessary for you to be in the house while we perform the cleaning service?

In the cleanings as you prefer, if you want to be at home while we do your contracted service we do not see any type of problem, or if for work or different reasons you cannot be at home, we will do the same job, some people choose to leave us the copy of your key or give us the code to enter and do our job. We understand that each client is different and must have a personalized treatment, and what better way than that we can work according to their needs or changes that they may have during the course of the contracted cleaning.

What can't we clean?

In general, we clean all areas of your home except those areas or objects that may present an accident risk for people, or breakage or damage to the objects or homes themselves.

If I'm on a budget, can I request a light cleaning?

If this is the case, tell us when you contact us, and so we can tell you if it is viable based on the service you request, if it is possible to do so while respecting our minimum quality standards.

How is payment for services made?

Payment will be 100% in full here on our website or through the mobilpay application once you have chosen your service. Once the payment is made, the date and time you have requested here on the website will be blocked.

We have different payment methods, which our website offers you on the payment screen.