Approval Guarantee at the Move-Out Inspection

If the cleaning is rejected, we come back free of charge

That is the guarantee, and it holds on one condition: that you booked the hours the home actually needs. This page says exactly what is covered, what is not, and why the hours decide it.

What we guarantee

If we carry out your move-out cleaning and the landlord rejects it at the inspection on something stated in your rental contract or on the landlord's own handover list, we come back and redo that work free of charge, within 5 working days.

The condition: enough hours for the state of the home

The guarantee applies when you have booked the number of hours we recommend for the actual condition of your home.

This is not a technicality. A move-out cleaning takes the time it takes. Limescale needs contact time, an oven needs contact time, and there is a fixed amount of surface to get through. If there are not enough hours, the team does not get through the home — and something will be left standing at the inspection.

An example. We estimate your home at 8 hours. You book 4. The team works through your priority list and stops when the time is up, exactly as agreed. Roughly half the home has been cleaned. If the landlord then rejects the handover, that is not a failure of our work — it is the missing hours. In that situation the guarantee does not apply, and we will tell you so before you book, not afterwards.

You are free to book fewer hours than we recommend. Many people do, on purpose, because they are cleaning part of the home themselves. We will still do the best possible job in the time booked. What you do not get in that case is the guarantee.

Not sure how many hours your home needs? Send four photos through the AI quote and you get an honest number before you book, not after.

What the guarantee does not cover

  • Fewer hours than recommended. As above.
  • Redecoration. Painting, wallpaper, floor treatment and repairs are not cleaning. They follow different rules in your lease and are not part of a cleaning job.
  • Points you deselected. If you removed something from the job yourself — windows, a balcony, a basement room — it is not covered.
  • Damage and wear. Scratches, broken fittings, mould inside the structure, worn floors: these are not cleaning faults.
  • Anything not written down. The guarantee covers what was agreed in writing: your rental contract, your landlord's handover list, and what you booked.
  • Cleaning you did yourself. The move-out package at DKK 499 gives you the requirement list, the method and our support — but you are the one cleaning, so there is nothing for us to redo.

How to claim it

Write to support@homecleancph.com as soon as you have the landlord's written rejection — the sooner the better, because we have to be able to get back into the home before it is handed on. Send us the landlord's report or written complaint, and photos of what is being complained about. We answer the same day and book the return visit.

Why we do it this way

A guarantee that promised approval regardless of the hours booked would be a promise we could not keep, and you would find that out on the worst possible day. So we say it plainly instead: tell us the truth about the home, book the hours it needs, and if it is still rejected on something we were supposed to clean, it is on us.

Home Clean Service ApS · CVR 46336720 · Copenhagen · +45 91 62 83 99 · support@homecleancph.com. We are a cleaning company, not legal advisers. This page describes our own service guarantee; it does not change your rights under Danish tenancy law.