Your ServiceTrack account

For customers · ServiceTrack

Book once, and you get your own account

Every booking with Home Clean Service comes with access to ServiceTrack, our own customer portal. You do not sign up for anything and you do not pay extra — the account is created when you book, and the email with your password link arrives by itself.

Open your account Book a move-out cleaning

What you can do there

See your bookings

Every job you have booked with us, past and upcoming, with the date, the time, the address and what you paid. You can add a job to your own calendar in one click.

See who is coming

Once the team is assigned you can see who will turn up — first names and photos, so nobody unexpected is at your door.

Your receipts

The receipt for each booking is there, so you do not have to dig through your inbox when you need it for the deposit or your accounts.

Write to us about a specific job

Every booking has a button that writes to us with the job reference already filled in, so you never have to explain which cleaning you mean.

Moving out? This is the part that matters

If you have booked a move-out cleaning, your account also holds the move-out documentation package — included, at no extra cost. It is the reason most people log in.

  1. Upload your rental contract. And your landlord's handover list, if you were given one. It takes one click and you do it yourself — you do not email us anything and wait for a reply.
  2. Get your requirement list. On screen in about a minute: what has to be cleaned, where each point comes from (your contract, your landlord's list, or our own standard), and why it counts at the inspection.
  3. See how to do each point. The order to work in, the type of product to use, the tool that makes it quick, and the mistake that ruins the result — plus a short shopping list of what your home actually needs.
  4. Download it as a PDF. With our name, CVR and details on every page. The list is also saved to your job, so the team that turns up works from exactly the list your landlord will check.

Stuck on something? Ask us

Under your requirement list there is a button to write to us about any point on it — how to get the oven clean, which product is safe on your worktop, what to buy for the limescale in the shower. You can send us a photo of the problem too, and we will tell you what to use and how. A person answers, the same day.

Included whether the package came free with your cleaning or you bought it on its own.

What we do with your documents

The contract itself is never stored

It is read in memory while the analysis runs and then dropped — never written to a database, never to file storage, never to our logs. There is nothing for us to look up afterwards and nothing for us to delete.

What we do keep is the requirement list and its PDF, saved with your job because the cleaning team has to be able to read it. It is visible to you and to our staff, and to nobody else. Ask us and we delete it.

The full explanation of what happens to your data.

Not booking a cleaning?

You can still have all of it. The move-out documentation package costs DKK 499 on its own, for people who are cleaning the place themselves: the same report, the same checklist, the same step-by-step guidance and the same support. You get the ServiceTrack account with it.

Or try it free first: the AI contract check and time estimator reads your contract on the spot and shows the requirements on screen. Nothing is saved, there is no PDF, no cleaning guidance and no support — but it costs nothing and takes a minute.

Questions?

Write to us and a person answers — no ticket system.

Contact us Book a move-out cleaning

Home Clean Service ApS · CVR 46336720 · Copenhagen · +45 91 62 83 99 · support@homecleancph.com